Costumer care
Terms & Conditions
GENERAL
These Terms & Conditions shall apply to all sales through Sisterhood Swimwear and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Sisterhood Swimwear, unless approved in writing by an authorized representative of Sisterhood Swimwear.
Sisterhoodswimwear is not responsible for lost parcels during delivery.
ESTIMATED DELIVERY
1-3 businessdays. Delivery to your door.
PRICE AND PAYMENT
Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.
RETURN POLICY
Sisterhood swimwear´s return period is 14 days. Sisterhood swimwear will, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for the return delivery of the product. Returned products are to be sent as a postal package.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. Return cost is 39SEK but for bigger orders the returncost might change.
Return policy does not include product on sale.
You do not qualify for our return policy if:
Sisterhood Swimwear is not responsible for damages caused by natural wearing, such as bleaching of colours when exposed to sunshine, salt water or chlorine.
The seal of authentication of the product has been broken/opened.
You are obliged to keep the product in the same condition as when delivered.
You must not have used the product, however you have the right to investigate the condition of the product when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
RECLAIM
In the unlikely event that the product you receive is flawed or defective in any way, please notify us directly (as soon as possible) so we can arrange for a replacement or refund. For flawed or defective purchased we will refund both the garment and shipping costs (excluding import taxes or other fees out of our control).
PRIVACY POLICY
When ordering a product you will be asked to fill in your personal information. Upon purchase you agree to this information is stored in accordance with Sisterhood Swimwear's privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Sisterhood Swimwear have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.
FORCE MAJEURE
Sisterhood Swimwear is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.
RETURNS & CLAIMS
You have 14 days from the date you received your order to issue a return. To be refundable the product must be unworn and unwashed in its original condition with hygiene liners and in its original packaging with hangtags in place. We will not refund shipping charges.
Send an email to sisterhoodswim@outlook.com to get our return address and more instructions. We’d love to know the reason for your return.
You are responsible for the cost of the return. Please ensure your return package is prepaid and insured for your protection in case of loss or damage. If possible, please pack your return in the original package. If not possible – please use packaging that protects the garments.
After your return is received your purchase will be refunded as soon as possible, no later than 30 days from the day we received your return.
Returns that do not meet our return policy will not be refunded and will be sent back to the customer and charged an additional shipping fee.
In the unlikely event that the product you receive is flawed or defective in any way, please notify us directly so we can arrange for a replacement or refund. For flawed or defective purchased we will refund both the garment and shipping costs (excluding import taxes or other fees out of our control).
Return policy does not include product on sale.